Help center
Frequently asked questions
How long does shipping take?⌄
Standard shipping is 3–5 business days across the continental U.S. Express shipping is 1–2 business days. All orders ship from our Orlando, FL hub with tracking.
How do I return an item?⌄
You have 30 days from delivery to return any item in original condition. Visit the Refund & Returns page for step-by-step instructions and to start a return.
Do you offer warranty coverage?⌄
Yes — every product ships with a 2-year manufacturer warranty. We handle claims on your behalf if a defect appears within the coverage window.
Is the checkout secure?⌄
Absolutely. All payments are processed over SSL through PCI-DSS-compliant infrastructure. We never see or store your full card details.
Do you ship internationally?⌄
At the moment we only ship within the United States. Sign up for our newsletter to be notified when international shipping opens.
Can I change or cancel my order?⌄
You can request changes within 2 hours of placing your order by emailing support@mateusmonteirollc.shop. After that, orders enter fulfillment and cannot be modified.
Do you charge sales tax?⌄
Sales tax is calculated at checkout based on the destination address in accordance with U.S. state laws.
How can I track my order?⌄
You'll receive a tracking number by email within 24 hours of shipment. You can also visit the Track order page at any time.